1. How do I pay for my tours?
You can pay with your credit card through PayPal and choose to pay in Mexican pesos, American dollars or Euros. Payment with paypal must be pay in full 24 hours before your excursion.
You can also choose to pay a deposit of 30% via paypal and pay the rest the same day of your excursion in cash, Mexican pesos, American dollars and Euros are accepted.
Standard prices are set up in American dollars. The exchange rate may change according to the payment date.
2. How many people are allowed on excursions groups? What is the kind of transport we use?
If you get a private excursion the transportation will be only for you and your group.
In the regular excursion however, they are usually from 8 to 25 maximum.
Transportation is by Vans; with air-conditioned; we use, for instance,Ford Transit Toyota hiace or Mercedes Benz sprinter.
3. What are the cancellation policies?
The 30% of money required is considered as a deposit. We need at least 24 hours' notice of cancellation to refund the full amount. Otherwise the deposit is not refundable. You always have the option to fix a new date for you trip according to availability.
4. What if we face bad weather?
It is difficult to cancel any excursion due to rain, this area is rainy throughout the year but in occasions it rains in the hotel area but not in our destination. Some other times it just rains four a couple of minutes. Only when the captaincy establishes, when there is a hurricane alert or mayor rainstorm overseas, outings will be put at risk. In those cases all the money is refundable or you can fix a different date for your trip.
6. What should I take with me when going on my excursions?
You are recommended to wear cotton made clothes in light colors. Sneakers are the best when visiting archeological sites and sandals for overseas excursions. It is better if you wear your swimsuit under your clothes and change after swimming.
A cap or some hat, towel, and of course a bottle of water are other important items.
In some places such as Coba, where the rain forest is so dense, we advise you to carry some insect repellent. It is also important to take some cash money in local currency with you. In case you have to pay not included expenses such as drinks, natural-protected areas taxes, souvenirs or tips.